What to do if you’re unhappy with our service

We aim to deliver excellent service to every customer every time. But, if something doesn’t go as expected, we want to fix it, fast.

We have a clear and effective complaints policy in place to ensure you are treated fairly throughout the process. We always aim to resolve issues quickly and fairly, whatever the outcome.

If you’re unhappy with any part of the service provided by The Finance Planning Group Ltd and would like to make a complaint, please get in touch using any of the following contact methods:

Address:  

Compliance Officer, 

Finance Planning Group, 

Hurstwood Grange, 

Hurstwood Lane, 

Haywards Heath 

RH17 7QX.

By phone: 01444 449200
By email:  pete.burgess@financeplanning.co.uk

We aim to resolve complaints as quickly and fairly as possible. In some cases, it may take time to investigate the issue thoroughly, and the Financial Ombudsman Service allows up to eight weeks for a formal resolution.

If you’re dissatisfied with our response or if eight weeks have passed and your complaint is still unresolved, you can refer it to the Financial Ombudsman Service.

Address:  

The Financial Ombudsman Service, 

Exchange Tower, 

London, 

E14 9SR

By phone:  0800 023 4567
By email:  complaint.info@financial-ombudsman.org.uk/

Website address:  http://www.financial-ombudsman.org.uk/